Shipping Policy

Shipping Policy – Essentials Store

This Shipping Policy applies to orders placed from the United Kingdom (UK). The purpose of this policy is to clearly explain our shipping terms, timelines, and procedures. By placing an order with Essentials Store, you agree to the conditions outlined below.

Domestic Shipping Rates & Estimates

We are pleased to offer free shipping on all orders within the United Kingdom.

Where Do We Deliver?

Essentials Store currently ships to:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • New Zealand

  • Europe & Ireland

  • Middle East

  • Asia

  • South America

Delivery Time

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Estimated Shipping Times (by destination)

  • United Kingdom, United States, Canada, Australia & New Zealand: 6–9 business days

  • Europe & Ireland: 6–9 business days

  • Middle East: 6–9 business days

  • Asia: 6–9 business days

  • South America: 6–9 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs clearance, carrier delays, or local delivery conditions.

Change of Address

Once an order is in transit, we are unable to change the delivery address.

If you need to update your shipping details, please contact us within 24 hours of placing your order at support@essentialsstore.com, and we will do our best to assist before dispatch.

Cancellations

  • Orders may be canceled at any time before they are dispatched.

  • If your order has already been shipped, please refer to our Refund Policy for further instructions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment until delivery.

Please allow up to 48 hours for tracking information to become active.

If you have not received your order within 8 business days after receiving your shipping confirmation email, please contact us with your order number so we can assist you promptly.

Parcels Damaged in Transit

If your package arrives damaged:

  • If possible, reject the delivery and contact us immediately.

  • If the package was delivered while you were unavailable, please contact us as soon as possible for further guidance.

Our support team will work quickly to resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us:

📧 support@essentialsstore.com
🏠 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom