Privacy Policy

Last updated: September 3, 2025

Essentials Store operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Essentials Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read, understood, and agree to the practices described below.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact information: name, billing address, shipping address, phone number, and email address.

  • Financial information: payment method details, transaction confirmations, and purchase data (payments are processed securely by third-party payment providers).

  • Account information: username, password, preferences, and account settings.

  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: messages, emails, or support requests you send to us.

  • Device and technical data: IP address, browser type, device identifiers, and cookies.

  • Usage information: interactions with our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, place an order, or contact support).

  • Automatically through cookies, pixels, and similar tracking technologies.

  • From service providers who help operate our Services.

  • From third-party platforms or partners, where permitted by law.

How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, personalize, and improve our Services, including order processing, shipping, returns, and account management.

  • Communicate with you regarding orders, support requests, and important service updates.

  • Send marketing and promotional communications, where permitted, based on your preferences and interactions.

  • Prevent fraud, enhance security, and protect our customers and business.

  • Comply with legal obligations and enforce our terms and policies.

How We Share Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and trusted third-party service providers (such as payment processors, analytics providers, and fulfillment partners).

  • With marketing and advertising partners, where allowed by law.

  • When you consent to or direct us to share your information.

  • With affiliated entities within our corporate structure.

  • In connection with a business transaction, such as a merger, acquisition, or sale of assets.

  • When required by law, regulation, or lawful requests from authorities.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information related to your use of our website in order to provide and improve its platform. Your data may be processed in countries outside of your residence.

Shopify may also use aggregated and anonymized merchant data to enhance its services.

For more information, please review:

  • Shopify Consumer Privacy Policy

  • Shopify Privacy Portal

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Information

Our Services are not intended for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

Data Security and Retention

We implement reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request information about the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Request data portability.

  • Opt out of targeted advertising or certain data sharing practices.

  • Manage or unsubscribe from marketing communications at any time.

Residents of the EEA or UK may also have the right to object to or restrict certain processing activities and withdraw consent where applicable.

To exercise your rights, please contact us at support@essentialsstore.com. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence, including jurisdictions with different data protection laws. Where required, we rely on recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

📧 support@essentialsstore.com
🏠 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

For the purposes of applicable data protection laws, Essentials Store is the data controller of your personal information.